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Troubleshooting

I’m having trouble hearing audio

If you have internal speakers, make sure they aren’t muted.
If you have external speakers, make sure they are powered on and aren’t muted.
Make sure you did not lose internet connectivity.
If you are using a mobile device, such as an iPhone, make sure you have enough bandwidth. We advise using dedicated wi-fi or 4G.

I’m having trouble seeing video

Make sure you did not lose internet connectivity.
If you are using a mobile device, such as an iPhone, make sure you have enough bandwidth. We advise using dedicated wi-fi or 4G.
If you are using a PC or Mac please ensure that your browser zoom level is set to 100% as the presentation is best viewed at that setting. In most browsers you can use Ctrl + 0 to reset your zoom level. This option can be also be found in the tools or view menu.

Minimum system requirements

Operating System: Windows 10, Windows 8.1+ Pro, Windows 7, Android 4.4+, Apple Mac OS X 10.10+, Apple iOS 10+
Processor 1.6Ghz
RAM: 2GB
Internet Browser: Google Chrome 62+, Internet Explorer 11+, Firefox 52+, Safari 10+, Edge Browser
Audio Hardware: Sound Card with speakers
Video Hardware: Screen with 1024x768+ resolution support
Media Playback: HTML5 streaming enabled browser, Apple iOS http streaming enabled browser, Android http streaming enable browser
Internet Connection: Dedicated high speed connection of 900kbps+

This event is suitable for structured learning CPD.

The event will automatically log on your Insure TV CPD statement.

If you do not have an Insure TV account, please click here to create one.

Please note the account will need to be registered with the same email address you’ve used to watch the event. For any other CPD related questions please visit our support pages.

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For more information about past and future events please visit the Virtual Conference Partnership website here.

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